3PM Snacks – Wednesday, October 16

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Some Obsessions are Good It turns out that customer service is just as important today as it was in the 1960s, albeit, much more difficult due to the myriad channels in which customers can interact with your brand. Oh, and those customers, they expect instant gratification and instant resolution of their issues. That's why good [...]

3PM Snacks – Wednesday, October 9

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Google Shopping Gets a Face-Lift  Google released its latest redesign of the Google Shopping experience, offering customers a simpler, more personalized shopping experience, that enables them to "discover and compare millions of products, and find the best prices and places to buy online or from a store nearby." It also allows customers to natively track [...]

3PM Snacks – Wednesday, October 2

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Notorious A.M.A.Z.O.N. For the second year in a row, the American Apparel and Footwear Association (AAFA) has recommended that Amazon be included on the United States Trade Representative's (USTR) Notorious Markets List. It's an accolade that Amazon surely won't celebrate, let alone publicly acknowledge. In their submission, the AAFA recognized that Amazon has been more [...]

3PM Snacks – Wednesday, September 25

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Introducing the Echo Everything If you didn't already know, Amazon wants its Alexa voice assistant to be everywhere -- in your home, in your car, in your microwave. Today, the list of Alexa-enabled devices grew, as Amazon announced over a dozen new Alexa-enabled products at its annual hardware event. CNBC covered the launch event and [...]