Amazon is shipping expired food, from baby formula to old beef jerky, scaring consumers and putting big brands at risk

CNBC dropped a bombshell of an article on Sunday, reporting on how Amazon's third-party sellers are frequently shipping food that has long-since expired. 3PM Solutions spent over a month helping CNBC research this story, providing data and insights, and we're pleased to see that this issue -- which we have long observed in our data -- is finally getting attention. The key finding from one of the analyses that we prepared for CNBC was as follows: CNBC scanned the site’s Grocery & Gourmet category, finding customer complaints about expired hot sauce, beef [...]

3PM Snacks – Wednesday, October 16

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Some Obsessions are Good It turns out that customer service is just as important today as it was in the 1960s, albeit, much more difficult due to the myriad channels in which customers can interact with your brand. Oh, and those customers, they expect instant gratification and instant resolution of their issues. That's why good [...]

3PM Snacks – Wednesday, October 9

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Google Shopping Gets a Face-Lift  Google released its latest redesign of the Google Shopping experience, offering customers a simpler, more personalized shopping experience, that enables them to "discover and compare millions of products, and find the best prices and places to buy online or from a store nearby." It also allows customers to natively track [...]

3PM Snacks – Wednesday, October 2

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Notorious A.M.A.Z.O.N. For the second year in a row, the American Apparel and Footwear Association (AAFA) has recommended that Amazon be included on the United States Trade Representative's (USTR) Notorious Markets List. It's an accolade that Amazon surely won't celebrate, let alone publicly acknowledge. In their submission, the AAFA recognized that Amazon has been more [...]

3PM Snacks – Wednesday, September 25

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Introducing the Echo Everything If you didn't already know, Amazon wants its Alexa voice assistant to be everywhere -- in your home, in your car, in your microwave. Today, the list of Alexa-enabled devices grew, as Amazon announced over a dozen new Alexa-enabled products at its annual hardware event. CNBC covered the launch event and [...]

3PM Snacks – Wednesday, September 18

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... The Cost of Doing Business In an update of a study performed this time last year, Recode reported that 11 percent of all product views on Amazon come from sponsored listings, up 3 percentage points year-over-year. Why the increase? Amazon has increasingly dedicated more real estate on its search results pages to advertising placements. To [...]

3 ?’s Lawmakers Should Ask Amazon

By Rob Dunkel It has been a tumultuous year for Amazon. The eCommerce giant has been in the news often, and for all the wrong reasons. To list all of them would be veritable alphabet soup of criticisms: Anti-competitive practices, Bogus “Amazon’s Choice” badging, Counterfeit products, Defective third-party products, Extreme warehouse working conditions, Fake product reviews…and so on. The main focus is on Amazon’s anti-competitive practices. In addition to a formal antitrust probe by the DOJ and FTC, lawmakers have been conducting their own antitrust inquiry: Is Amazon competing with its’ third-party sellers? Is Amazon creating conditions that [...]

3PM Snacks – Wednesday, September 11

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Amazon is Investing in Warehouses Amazon is in the midst of a BIG capital investment cycle, announcing earlier this year that it would spend $800 million to expand its fulfillment network and offer free 1-day delivery to tens of millions of Prime members. In its 2nd quarter earnings call in July, Amazon said that 1-day [...]

3PM Snacks – Wednesday, September 4

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... How to Write Amazon Product Titles That Drive Clicks TL,DR version: Be concise. Slightly longer version: Product titles are your first impression with customers. And with Amazon's search algorithm. A product title should succinctly explain what your product is not what your product does. Product titles should be less than 200 characters -- but, ideally [...]

3PM Snacks – Wednesday, August 28

Welcome to 3PM Snacks, a mid-week (and mid-day!) rundown of what's going on in the worlds of eCommerce, big data, and artificial intelligence. We hope you find it informative and easy to digest. Let's go... Reviewjacking on Amazon If you didn't know by now, Amazon is filled with sketchy reviews. In fact, the problem is so bad that fake reviews fuel an entire economy. Amazon denies this, of course, touting its hefty ($400 million!) investments to "protect customers from reviews abuse, fraud, and other forms of misconduct" and highlighting all [...]